FAQ's

If your query is not answered below, please contact us at: realhuman@ettoaustralia.com

Orders & Shipping

My order has not arrived?

Once your order has been dispatched you will receive a shipping confirmation email with tracking. Please contact us at realhuman@ettoaustralia.com if you have not received your order.

Can I cancel or amend my order?

Please contact us at realhuman@ettoaustralia.com  to find out at what stage your order fulfilment is at.

How long will my order take to arrive?

Australia
We dispatch orders from Australia within 1-2 business days of orders being placed. Please check your tracking for the most accurate delivery estimate to your area from Australia Post. 

UK
Orders leave the warehouse on the day that you order and payment is processed. For next day delivery, orders must be in before 4pm Monday - Friday (British Summer Time or GMT). Standard shipping generally takes 2 - 3 days. Express shipping generally takes 1 - 2 days. Orders will be delivered by Royal Mail or alternative couriers. 

Please contact us realhuman@ettoaustralia.com if you need any assistance with your parcel's tracking.

I have received the wrong or damaged items?

If you purchased our products directly from us and they arrive faulty or damaged, please notify us within 30 days of purchase. It is helpful if you describe the damage or fault (photos help!) so we can ensure it doesn't happen again. 

Please email realhuman@ettoaustralia.com with your name and order number and we will be happy to assist you.

What is your refunds & returns policy?

We handle returns and process refunds in accordance with the Australian Consumer Law and any other relevant consumer protection legislation.

We do not offer any returns or refunds for change of mind.

If you purchased our products directly from us and they arrive faulty or damaged, please notify us within 30 days of purchase. It is helpful if you describe the damage or fault (photos help!) so we can ensure it doesn't happen again. 

Please visit our shipping & returns page for more information

Do you ship Internationally?

Currently we only ship within Australia and the UK.

Products & Preparations

Are ETTO Australia products tested on animals?

No. All ETTO Australia products are cruelty free and not tested on animals.

Where are ETTO Australia products made?

As an Australian-owned company operating in Australia, we strive to produce our products locally. All of our products are proudly manufactured and packaged within Australia by local firms. The only exception is our Micro-dart Pimple Patches, which are made in South Korea, as the required technology is not yet available in Australia.

Where are ETTO Australia farms located?

ETTO's Blue Mallee Eucalyptus farm is located in Western Australia on Wajarri Country & our Tea Tree farm is located in New South Wales on Bundjalung Country.

Do ETTO Australia products contain preservatives or parabens?

For all our products, the majority of our ingredients are plant derived/naturally occurring and where possible, organic. We try and always use natural preservatives, e.g. Ethylhexylglycerin is a biodegradable vegetable glycerine. Ours is plant derived (coconut) that we use as a safer alternative to paraben preservatives. Sometimes it is necessary that we use synthetic preservatives, such as potassium sorbate and phenoxyethanol, using these more effective preservatives keeps our products safe from bacteria and germs which makes the product safer for the end consumer. These ingredients are considered safe in skincare when used in concentrations of 1% or less and they have a low hazard score on the skin deep database.

Are ETTO Australia products and packaging recyclable?

Wherever possible we look for ways to use post-consumer recycled plastic, packages that are recyclable and use the minimal amount of packaging, and postage that reduces the carbon footprint. More information on how to recycle can be found on our Re-useable & Recyclable Packaging page.

Why are the Pure Oil Spray & Premedicated All Over Body Foam Aerosols?

Propane and Butane are not plant derived, they are organic compounds, they are used in our pure oil spray and Premedicated All Over Body Foam as propellants - to get the product out - and are considered safe to use on the skin by The Skin Deep Database and Cosmetic Ingredient Review. The propellants evaporate very quickly so contact with the skin is not significant (we are using these as a propellant, not the liquid form). The Pure Oil Spray & Premedicated All Over Body Foam come in aerosol cans which,YES, you can recycle! 80% of Australian's live in councils that collect aerosols for recycling. Our aerosols are made from aluminium which is infinitely recyclable in Australia with definitely no CFC's.

Skin, Body & Respiratory Wellness

What products do you recommend for acne, rosacea & blemishes?

We consider our pure Tea Tree oil to be a superior solution to acne, rosacea, and blemishes and the science supports this. Within our products we keep the Tea Tree oil whole so the entire plant and all of its components, including terpinen-4-ol, remain intact. These plants and their components form an intricate natural matrix that work synergistically, separating them would likely limit their efficaciousness. We formulate this wonder botanical with plant-based and non-toxic ingredients into effective products that gently nourish, treat and heal acne, rosacea & inflamed skin, like The Clay Mask, Premedicated All Over Body Wash and Micro-dart blemish patches

Always consult with a doctor and perform a patch test before starting any new skincare treatment.

What products do you recommend for eczema prone skin?

We suggest using something to help support skin barrier health and provide a long-lasting moisture shield. Hemp seed, olive oil and beeswax are nourishing. Chamomile and nettle are known for their anti-inflammatory properties and have shown to be effective in assisting eczema by reducing swelling and redness. All these natural ingredients are in The Skin Balm, an effective alternative to steroid creams without the nasty side effects.

ETTO Premedicated All Over Body Foam is also ideal for eczema prone skin. It is a light, gentle and all-natural formula containing coconut and Tea Tree oil. A lovely combination for soothing inflamed and itchy skin.

Always consult with a doctor and perform a patch test before starting any new skincare treatment.

What products do you recommend to clear congestion?

Steam helps to separate and dispel mucus. Adding eucalyptus oil to steam can further enhance mucus clearing while also providing antiviral properties. Add drops of ETTO Blue Mallee Eucalyptus to your shower or bath and spend time in the steam inhaling the scent. Alternatively, fill a heat proof bowl with hot water, add one ETTO Forest lungs Steam inhaler or 10 drops of Blue Mallee and place your face a safe distance over the steam.

Always consult with a doctor and perform a patch test before starting any new skincare treatment.