Refund policy

We handle returns and process refunds in accordance with the Australian Consumer Law and any other relevant consumer protection legislation.

We do not offer any returns or refunds for change of mind.

If you purchased our products directly from us and they arrive faulty or damaged, please notify us within 30 days of purchase. It is helpful if you describe the damage or fault (photos help!) so we can ensure it doesn't happen again. 

Our team will ensure that the replacement or refund will be processed promptly and payment for any refund will be made by the same method that you made payment. All refunds are made at our discretion, unless otherwise required by law.

If you purchased our products from another retailer or wholesaler, you will need to contact them to request any refunds or returns. If, after aiming to resolve the matter directly with that retailer, you are not satisfied with their handling or resolution of the matter, then please contact us to let us know.

If you wish to request a refund, please contact us realhuman@ettoaustralia.com and our lovely Western Australian based customer service team will get back to you as promptly as they can within business hours. Monday – Friday 9am to 5pm Western Australian time.